FAQ

 

What types of products do you offer?

At DJUNAN, we offer a curated selection of stylish women's apparel and accessories. Our collection features standout pieces that blend fashion with comfort, including trendy clothing and colorful jewelry that allows you to express your individuality.

How can I find my size?

We understand that finding the perfect fit is important! Each product page includes a size guide to help you choose the right size. If you have any specific questions about sizing, feel free to reach out to our customer service team for assistance.

What is your return policy?

We accept returns within 14 days of delivery for unworn, unwashed items with original tags and packaging. If you need to return an item, please email us with your order number to initiate the process.

How long does shipping take?

Shipping times vary based on your location and the shipping method selected. Generally, domestic standard shipping takes 5–8 business days, while express shipping takes 2–4 business days. International shipping typically takes 7–15 business days.

Can I track my order?

Yes! Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking updates to appear.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours with photos of the damage. We will assist you in resolving the issue as quickly as possible.

Do you offer international shipping?

Yes, we do offer international shipping! Please note that customers are responsible for any customs fees, taxes, and import duties in their country.

How can I contact customer service?

You can reach our customer service team via email at reelkeep500@outlook.com. We're here to help with any questions or concerns you may have!